.support-chat.is-offline .support-chat__start{background:#fff}
.support-chat.is-offline .support-chat__offline-intro{padding:.75rem 1rem;background:#f4f7f3;border-bottom:1px solid var(--color-line)}
.support-chat.is-offline .support-chat__offline-intro h2{margin:0;font-size:1.12rem;line-height:1.2}
.support-chat.is-offline .support-chat__offline-intro p{margin:.25rem 0 .5rem;font-size:.78rem;line-height:1.35}
.support-chat__email-promise{display:flex;gap:.55rem;align-items:center;padding:.5rem .65rem;border:1px solid #bcd8c9;border-radius:.7rem;background:#e9f5ed;color:var(--color-forest)}
.support-chat__email-promise>span{flex:none;width:1.5rem;height:1.5rem;border-radius:50%;display:grid;place-items:center;background:var(--color-forest);color:#fff;font-size:.75rem}
.support-chat__email-promise strong,.support-chat__email-promise small{display:block}.support-chat__email-promise strong{font-size:.76rem}.support-chat__email-promise small{margin-top:.1rem;font-size:.69rem;line-height:1.3}
.support-chat.is-offline .support-chat__start-form{display:flex;flex:1;flex-direction:column;gap:.5rem;margin-top:0;padding:.7rem 1rem;border-top:0}
.support-chat.is-offline .support-chat__offline-fields{display:grid;gap:.45rem}
.support-chat.is-offline .support-chat__offline-fields label,.support-chat__offline-message-label{font-size:.75rem;font-weight:700;color:var(--color-forest)}
.support-chat.is-offline .support-chat__offline-fields input{box-sizing:border-box;min-height:2.35rem;padding:.48rem .65rem;font-size:.8rem}
.support-chat.is-offline [data-chat-email-hint]{display:none}
.support-chat__offline-message-label{display:block;margin-bottom:-.3rem}
.support-chat.is-offline .support-chat__start-form textarea{box-sizing:border-box;width:100%;min-height:5.5rem;max-height:12rem;padding:.65rem;border:1px solid var(--color-line);border-radius:.65rem;background:#fff;color:var(--color-forest);font-size:.85rem;line-height:1.45;resize:vertical;outline:0}
.support-chat.is-offline .support-chat__start-form textarea:focus{outline:2px solid var(--color-forest);outline-offset:1px}
.support-chat.is-offline .support-chat__start-actions{justify-content:flex-end;gap:.65rem}
.support-chat.is-offline .support-chat__start-actions button{min-height:2.4rem;padding:.55rem 1rem;font-size:.8rem;font-weight:700}
.support-chat__offline-success[hidden]{display:none}.support-chat__offline-success{display:grid;justify-items:start;align-content:center;gap:.7rem;flex:1;padding:1.5rem;color:var(--color-forest)}
.support-chat__offline-success>span{width:2.5rem;height:2.5rem;border-radius:50%;display:grid;place-items:center;background:#e3f3e8;color:var(--color-forest);font-size:1.3rem}
.support-chat__offline-success h2{margin:0;font-size:1.3rem}.support-chat__offline-success p{margin:0;font-size:.85rem;line-height:1.55}.support-chat__offline-success small{font-size:.78rem;color:var(--color-muted)}
.support-chat__offline-success button{margin-top:.4rem;padding:.65rem .9rem;border:1px solid var(--color-line);border-radius:.55rem;background:#fff;color:var(--color-forest);font-size:.8rem;font-weight:700;cursor:pointer}
.support-chat.is-offline .support-chat__start.is-submitted>.support-chat__offline-intro,.support-chat.is-offline .support-chat__start.is-submitted>.support-chat__start-form{display:none}